Talk to the team handling your shipment

Choose a contact channel

Email · keep the documents together

Use a clear subject with your company or shipment reference. Attach the invoice and packing list when available.

jetonship@gmail.com

Phone · clarify the next step

Have your enquiry or shipment reference ready. Confirm operational changes in writing after a call.

+86 173 2371 2173

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Chat on WhatsApp

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Before you get in touch

New shipment

Origin and delivery postcode; commodity; pieces, gross kg and outer cm; value, ready date and any batteries, liquids or special handling.

Supplier orders

Supplier names, order references, expected parcels and domestic tracking numbers. Tell us whether consolidation or checks are required.

Shipment exception

Shipment and carrier references, affected package, date and location, photos, delivery record and the notice you received.

Prepare a shipment enquiry Shipment document checklist

Confirm before sending to the warehouse

The published address alone is not a receiving instruction. Request the reference, consignee details, arrival arrangement and cargo acceptance confirmation first.

Company & contact details: JETON EXPRESS SERVICE (HONGKONG) LTD.
Guangzhou · cargo operations: Room E404, No. 25 Luogang Shiziling Road, Junhe Street, Baiyun District, Guangzhou, Guangdong, China
Hong Kong · company coordination: Wing Shing Industrial Building, 26 Ng Fong Street, San Po Kong, Kowloon, Hong Kong
Email / phone: jetonship@gmail.com
+86 173 2371 2173

Already shipping? Report an exception clearly.

Start with the team contact handling your shipment, or use the email on this page with your reference. If a carrier or delivery agent is contacting you, share its message as well. Confirm the next action and responsible party; do not assume a website enquiry has opened a carrier claim.

Read the service checkpoints