Help & common questions

No. Calculations organize cargo data and entered costs. Send the enquiry summary for a written quote with validity, inclusions and exclusions.

No. Review the summary and send it through your chosen email or chat channel. Downloading or copying alone does not send a request.

First obtain receiving instructions and a cargo reference from the team. Confirm supplier deliveries, package marks and any unloading requirements.

Use the actual carrier reference with the carrier or request a status check from the team. This website does not currently connect to a live carrier feed.

The current website supports preparation and enquiries. Accounts, online booking, payment and document storage are not available; use the agreed business channel for confirmed arrangements.

Start with the packing worksheet for cargo details. Use the receiving plan for multiple suppliers and the incident record only when documenting an actual exception.

No. Supplier pickup, warehouse handling or direct airport handover can be assessed according to the origin and booking requirements.

No. Arrival handling, importer documents and delivery appointments remain separate milestones; confirm the complete scope in writing.

Yes, with provisional measurements clearly marked. Final acceptance and charges require the finished packaging data.

No universal threshold fits every shipment. Compare complete quotations, cargo handling and available equipment for the same delivery scope.

No. It describes the container booking arrangement; usable capacity still depends on the actual cargo and loading restrictions.

Yes, subject to a confirmed handover scope. Identify the importer, release contact and party handling destination charges and collection.

No exemption is assumed. Declare the actual product and value; the responsible import professional or authority confirms applicable treatment.

Yes, subject to the selected product. Supply each box’s measurements and confirm how parcel references and charges are grouped.

After an actual carrier reference is issued. Label creation and physical carrier acceptance are different events.

No. It covers local pickup or delivery legs connected with international air, sea or express transport.

It can be assessed using all addresses, time windows and cargo details. Confirm the stop sequence and total handling requirements.

Only if stated in the agreed scope. Tell us about pallets, floors and equipment before requesting the vehicle.

Not automatically. Tax payment and import responsibilities must be expressly confirmed in the written quotation.

Yes, subject to coordination. Define the document handoff, release notification and point where delivery responsibility starts.

Different operators may handle different legs. The scope should make coordination and each handover responsibility clear.

Weight alone cannot define handling feasibility. Unit dimensions, lifting requirements and both locations are needed for a meaningful review.

No. Disclose the actual product and requested safety information first; dispatch requires the relevant carrier acceptance.

Ask the manufacturer to identify safe disassembly, packing and reassembly requirements; compare transport options using those approved specifications.

Use it as a starting reference and supply the product details. The responsible professional must confirm suitability for the actual import.

No. A budget allowance is different from an assessment; classification, value and applicable requirements need the responsible party’s confirmation.

Prepare them before departure where possible, so missing information can be addressed before it disrupts release and delivery.

Not automatically. Receiving counts and visible packaging checks differ from functional or quality inspection; specify any additional scope.

Only after packing suitability is reviewed. Separation may better protect the goods even if it creates more packages.

Yes, subject to an agreed item allocation and shipping scope. Identify which orders and quantities belong to each dispatch.

The stated warehouse is in Guangzhou. Any other storage location must be separately confirmed for the shipment.

Share SKU count, order volume, packing rules and destination requirements so the practical fulfilment scope can be assessed.

No. Condition checks and an authorized disposition are needed before any returned item is treated as available stock.

Yes. Preserve the line-level quantity allocation and remaining balance for each shipment.

It can be planned while keeping each supplier’s documents and cargo identification traceable.

Send a PO list with supplier contacts, SKU quantities, ready dates and required receiving dates, plus any permitted split-shipment rules.

No. Coverage requires acceptance and the relevant insurance documentation from the actual provider.

They are different arrangements. Ask for the applicable carrier terms and insurance wording separately when assessing protection.

Do not assume so. Buyer-payment risk is a different trade-risk question that needs its own provider assessment.

No automatic credit is offered. Any payment arrangement must be specifically agreed in writing by the responsible party.

It is a requirements and coordination entry point. Approval and binding terms belong to the actual financial provider, if available.

State the transaction amount, shipment stage, requested dates and whether the issue concerns freight, supplier payment or buyer-payment risk.

Share the real warehouse address and receiving requirements for assessment. A platform name alone does not establish an available destination.

Provide the materials, placement and packing example for scope confirmation, including any effect on measurements and handling.

No. Replenishment and urgent parcels can be planned separately using volume, readiness and customer delivery requirements.

Use the same lanes, cargo profiles, Incoterms, delivery scope and volume assumptions for every offer, with exclusions visible.

Yes, subject to acceptance and revised cost approval. Identify the urgent order lines and receiving deadline before changing the plan.

No. A forecast supports planning; booking or capacity commitments require their own written confirmation.

Use cargo size, urgency and complete delivered cost, not business size alone. A shipment brief allows a meaningful comparison.

Not necessarily. Compare origin, destination, minimum charges and delivery obligations alongside the main freight rate.

Share the actual cargo for assessment. Smaller volume still needs accurate documents and an agreed import and delivery scope.

Yes, subject to cargo acceptance and packing suitability. Supply each order and local parcel reference before arrival.

Provide an itemized list and condition for review. Used status does not remove document, acceptance or import requirements.

Check contents and receiving instructions first, especially for special items, to avoid unnecessary return or storage work.

Share the platform, anonymized order sample, SKU structure, required updates and estimated order volume; do not send passwords in an inquiry.

No. Order data and transport scope are separate; the shipping product, acceptance and delivery terms still need confirmation.

Yes. Define a small set of order and status events, agree acceptance examples and expand only after the responsibilities are clear.

No. It is an estimated arrival milestone; release, collection and final delivery still need separate planning and confirmation.

Send origin and destination ports or locations, cargo ready date, LCL/FCL requirements and the latest acceptable receiving date.

No. Booking depends on accepted cargo, available capacity and confirmation from the responsible booking party.